New Aesthetic Patients

New Patients Welcome

Whether you are seeking to improve your smile, your skin health or signs of ageing, our team is here to ensure you get the right outcomes and to improve your overall wellbeing and level of confidence.

All new patients are advised to book a consultation first, before booking any treatments. Our practitioners are experts in their field and will help you define your treatment goals and to develop a personalised treatment plan. This will ensure that you get the most from your treatments with us.

Booking an appointment

Appointments can be booked on our website, via telephone, text message, WhatsApp, or via email.

We take a £60 deposit for all appointments. This deposit can be redeemed toward the cost of treatment or can be refunded, provided that you give us at least 48-hours’ notice of cancellation or rescheduling an appointment.

Initial Consultation

Upon arrival at the clinic, you will be greeted by our Practice Manager and given a medical questionnaire to complete. Please fill the form with as much information about yourself as possible, as this will help us better understand your health and what options we can offer you. Once completed, your practitioner will review your questionnaire prior to calling you in for your consultation.

Consultation

Your practitioner will discuss your condition and desired outcomes with you. They will also answer any questions you have and provide you with whatever information you need so that you feel empowered to make the right choice for you. We will also provide you with an individual treatment plan and information about each treatment. This will give you a clear idea of what we can offer you, the results that can be achieved, the maintenance of these results and the costs.

Consent process

At your treatment appointment, our Practice Manager will provide you with information about the treatment you have booked. Please read through this carefully as this contains useful information about the advantages, disadvantages and alternatives of treatment. Your practitioner will then talk you through this treatment and answer any questions you may have. If you are happy to proceed with the treatment, you will be asked to sign a consent form that states that you have read and understood the information we have given you.

Patch-testing

Hyaluronidase injection treatments (dissolving hyaluronic acid dermal fillers), require a patch test which is carried out 20 minutes prior to treatment. For other treatments such as botulinum toxin injection or dermal filler treatment, a patch-test is not required.

Photography

Our clinic policy is that all patients are photographed pre- and post-treatment. These photographs are for your confidential file and are not used for marketing purposes. The photographs that we take along your treatment journey serve as a useful tool in assessing the effectiveness of treatment. If you would like a copy of your treatment photographs, please let us know and we will be happy to send these to you.

In some cases, patients may be happy for us to film or photograph parts of their treatment for use on social media, on our website or as part of clinic marketing materials. We will always ask for your consent prior to taking any images of you and we will show you these images prior to using them, to ensure that you are still happy for them to be used.

Aftercare

Our team will do their very best to make you feel supported throughout your treatment journey with us. After your treatment, we give you useful information about how to look after the treated area. We also keep in touch with you to check on your progress and offer flexible and comprehensive follow-up after your treatment.